Service Coordinator-Salem OR

Website Applied Process Cooling Corp Applied Process Cooling Corp

Applied Process Cooling Corp

SUMMARY:

The Service Coordinator (SC) works in support of the Service Director. This position provides support to the Service Technicians, the Service Department; Compressor Rebuild Department (California), Construction Department, retail sales as well as the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential functions/responsibilities include but are not limited to the following:

Productivity, and Quality

  • Maintain the day-to-day schedule for the Service Technicians assigned to your area.
  • Field service calls from customers—ensure that they are responded to appropriately.
  • Prepare quotations and estimates for customers.
  • Strategically target non-APCCO customers and use the marketing tools available within the department to increase APCCO’s presence in the assigned areas.
  • Coordinate and schedule service technicians for construction job start-ups. Work with the Project Manager to provide the start-up technician with the proper information needed for start-up.
  • File work order invoices and other work order related documentation.
  • Maintain and update department reports (payroll, job costing, and construction start up status) as assigned.

Customer Contact

  • Assist with customer questions and problems as appropriate.
  • Develop partnerships with customers by setting and keeping achievable commitment dates, understanding customers’ product, requirements, and style of operating. Make our customers’ vision/mission/goals, ours as well.

Personal

  • Support a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism, and respectful mannerisms among all APCCO team members, and hold others accountable to do the same.

Financial

  • Purchase materials for service work order jobs.
  • Issue purchase orders to vendors and keep track of orders to ensure their proper and timely delivery and accurate pricing.
  • Prepare billing packets for service department work orders.
  • Respond to/research questions related to work order invoicing.

Misc.

  • Process timecards for service technicians assigned to your area.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

COMPETENCIES:

  1. Organizational Skills
  2. Technical Capacity
  3. Communication Proficiency
  4. Leadership
  5. Initiative
  6. Time Mgmt.
  7. Thoroughness
  8. Ethical Conduct

WORK ENVIRONMENT:

This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments, and sections. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to use general office equipment (including computer and 10 key) and knowledge of basic office skills.
  • Proficient with Vista, Microsoft Office software including Word, Excel, and Outlook.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours are Monday through Friday _7_am to _4_ pm, however, based on the needs of the job, work hours may vary.

TRAVEL:

Travel is expected for this position, based on the duties to service the needs of the customer(s).

REQUIRED EDUCATION & EXPERIENCE:

  • High school diploma or general education degree (GED)
  • 2 years’ experience in customer service focused position
  • All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes:
  • Must read, understand, and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
  • Maintain a valid driver’s license.
  • Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents, or DUI in the past 5 years (and updated annually)
  • Participate in company-sponsored programs to maintain or improve driver safety.

 

PREFERRED EDUCATION & EXPERIENCE:

None

WORK AUTHORIZATION:

None

Applicant Info

PERMANENT ADDRESS (if different from present address)

EMPLOYMENT AVAILABLITY

If applying for temporary work, during what period of time will you be available?

PERSONAL INFORMATION

(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and to skill and agility tests.) We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

EDUCATION, TRAINING, AND EXPERIENCE

EMPLOYMENT HISTORY

List below all present and past employment starting with your most recent employer (last five years is sufficient). You must complete this section even if attaching a resume.

1. Employer

2. Employer

3. Employer

REFERENCES

List below three persons not related to you who have knowledge of your work performance within the last three years.

1. Reference

2. Reference

3. Reference

Intials & Signature

Please Read Carefully, Initial Each Paragraph, and Sign Below

I hereby certify that I have not knowingly withheld any information that might adversely affect my chances of employment and that answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.

I hereby authorize Applied Process Cooling Corporation to thoroughly investigate my references, work record, education, and other matters related to my suitability for employment (excluding criminal background information) unless otherwise specified above. I further authorize the references I have listed to disclose to the company any and all letters, reports, and other information related to my work records, without giving me prior notice of disclosure. In addition, I hereby release Applied Process Cooling Corporation, my former employers and all other persons, corporations, partnerships, and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.

I understand that nothing contained in the application, or conveyed during any interview which may be granted during my employment, if hired, is intended to create an employment contract between me and Applied Process Cooling Corporation. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or Applied Process Cooling Corporation, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the Company’s designated representative.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Applied Process Cooling Corporation will consider qualified applicants, including those with criminal histories, in a manner consistent with the state and local “Fair Chance” laws. It is the policy of APCCO not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.